Combine RSA & RCG and save (photo card fees included in course price).  RCG certs obtained from 1/1/07 to 31/12/08 must be updated by 30/6/14 

Further Information





SAVE at checkout

when you buy multiple courses



ID Requirements

Terms &






Wed 23 Apr 2014


Sydney City $70


Wed 07 May 2014


Sydney City $70


Wed 21 May 2014


Sydney City $70



Please ensure you bring one form of photo ID with you as is a requirement to commence the course.


To obtain your RCG photo card you will need to present the Statement of Training issued to you upon successful completion of the courese and 100 points of ID at an Australia Post outlet. 


The following link provides an example of the Statement of Training with page 2 showing a list of the ID that Australia Post will accept - click here.  


For course Terms & Conditions and Refund Policy click here

To view a copy of the Infront RTO Handbook click here



Upon successful completion of the course you will be issued with a NSW OLGR RCG Interim Certificate & an Infront Staffing Statement of Attainment for Provide Responsible Gambling Services SITHGAM201.  You may choose to have these emailed to you or can take with you on the day.

Your NSW OLGR RCG Certificate will allow you to work immediately, but is only valid for 90 days, therefore you will need to visit an Australia Post outlet within this timeframe to apply for your RCG photo card (card fees are included in your course price so no addtional costs for this). Your photo card will then be mailed to your nominated address.  The RCG photo card is valid for five years. 

Replacement of OLGR Certificates & Infront Statement of Attainment:

Please note that should replacement OLGR Certificates or Infront Statement of Attainment be required, a $33 (incl GST) fee will be charged.

PROVIDE RESPONSIBLE GAMBLING SERVICES SITHGAM201 (Certificates issued on the day upon succsessful completion - work immediately)


City training rooms - Level 3, 283-285 Clarence Street, Sydney


$70 if booked online / $80 if paying by phone, in person or for invoiced clients (incl. photo card - prices are fully inclusive of all card fees - no additional card fees required, beware of providers offering rates with additional card fees).

Discounts on multiple course bookings - please view the details below to show the discounts available on the RCG course when booking multiple places or if packaging with other courses (relevant to online rates. Package rules also apply to standard rates if booking multiples):

x 1: $70 per person / x 2: $66.50 per person / 3+: $63 per person


1 day (Interim certificate issued on the day upon successful completion allowing you to work immediately).

Approved by the NSW Office of Liquor Gaming & Racing, this course is mandatory for all people working in the NSW Gaming Industry. Topics covered during this course are - The Context of Gambling in NSW, Legislative Framework for RCG in NSW, The Indicators and Impacts of Problem Gambling, Methods of Implementing RCG practices and the Benefits of Implementing RCG practices.

Please note that to take part in this course, you must have a reasonable command of English. If you believe you may need assistance with language, literacy or numeracy, please contact us prior to making a booking. All participants will be required to take a very short quiz prior to the commencement of the course to ensure that a sufficient level of English and numeracy can be demonstrated. Again, please contact us prior to booking if you may need assistance in this area.


On the day of your course: One form of photo ID is required to take the course (and a pen).

To Australia Post when applying for your photo card: 100 points of ID will be required at Australia Post when applying for your photo card after the course has been successfully completed.


9.30am Wednesday's (public holidays excluded). Please arrive at least 15 minutes prior to course start time to allow for pre course administration.


In NSW only

To download a flyer for the Infront RCG course click here

To download the RTO Info Pack for this unit click here

Obtaining Your RCG (Provide Responsible Gambling Services – SITHGAM201)

The RCG, or Responsible Conduct of Gambling certificate, is required by all Australian employees working in a position related to gambling and gaming services. It is not solely required by individuals whose role is directly related to gambling practice, but is also required for employees who simply work in the same vicinity in which these practices are undertaken. It is equally important that service staff of a casino have this certification as it is for dealers of a blackjack table.

A key defining component of the RCG is that while it is an important part of the foundation for responsible gambling services, the course teaches students the information required to assist problem gamblers. Strategies in support of this skill include the identification of problem gamblers, problem environments and effective communication practices. The course also covers a number of legislative issues such as appropriate signage and the maintenance of information records according to gaming policies.

Approved by the NSW Office of Liquor Gaming and Racing, Infront Staffing & Training's RCG course is a recognised qualification within the NSW gaming industry. RCG certification is a valuable asset to individuals looking for work, given gambling practices are found in a surprisingly large amount of enterprises throughout the state. It is worth emphasising that many employees of pubs, not only clubs and casinos, are required to have their RCG certificate. This tends to be due to the prominence of poker machines in these establishments.

Participants who successfully complete the NSW course will be issued with two documents:

The NSW OLGR RCG Interim Certificate, which is valid for 90 days and allows the holder to work immediately in the interim period between applying for and receiving the NSW RCG photo card. Participants should take their interim certificate to an Australia Post outlet with 100 points of identification when applying for the photo card, which will then be mailed to their nominated address.

A Statement of Attainment for the “Provide Responsible Gambling Services” unit will also be issued by the registered training organisation (RTO) conducting the course. This document will qualify individuals for RCG work in Queensland, Northern Territory, South Australia, Western Australia and Tasmania as photo cards are not required in these states.

02 8252 7565

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